Contact LevelUp

Our support team can help with account access, verification, deposits and withdrawals, bonuses, personal limits and self-exclusion. You can also ask for help adding another currency to your account.

Account access

If you forget your password, use the forgot-password link on the login screen. Enter your registered email address and choose the reset option. We will send a link that lets you create a new password. If that process does not work, contact support.

Your email address cannot be changed after registration. Support can answer related account questions, but it cannot replace the registered address.

Talk to support

Open live chat when you need help inside LevelUp. You can also email [email protected] about your account, documents, a deposit or withdrawal, bonus conditions, account limits, self-exclusion or adding a currency.

For privacy questions, requests to exercise your data rights or concerns about how personal information is handled, contact the data protection officer at [email protected].

Telegram and WhatsApp carry our LevelUp news. Use live chat or email for assistance with your account or a transaction.

Raise a complaint

Contact our support team first if you have a complaint. Explain the issue through live chat or email and include the account or transaction details needed to review it. This gives our team the information required to examine your concern and respond through the appropriate support channel.